Refund

Refund Policy

Use this guide from crockpot to review returns, exchanges, and refunds. This page applies specifically to crockpts.shop.

starting a request at crockpot
Customers using crockpts.shop can rely on the following crockpot guidance about starting a request. When requesting a return or exchange, contact us at Support@crockpts.shop before sending the item. Once the request is approved, crockpot will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

What crockpot customers should know about order problems
crockpot publishes this order problems guidance for customers using crockpts.shop. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

crockpot: exceptions
For purchases made through crockpts.shop, crockpot applies the following guidance on exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Details from crockpot on condition of returns
crockpot publishes this condition of returns guidance for customers using crockpts.shop. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

What crockpot customers should know about refund timing
For purchases made through crockpts.shop, crockpot applies the following guidance on refund timing. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

crockpot: support
For purchases made through crockpts.shop, crockpot applies the following guidance on support. For return or exchange assistance, contact Support@crockpts.shop or 574-655-6361.

How crockpot handles eligibility
crockpot publishes this eligibility guidance for customers using crockpts.shop. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Merchant Information
Business name: crockpot
Brand name: crockpot
Email: Support@crockpts.shop
Phone: 574-655-6361
Physical address: 13939 Wicker Ave, Cedar Lake, Indiana, 46303, United States